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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets with Silversands Casino. They should be read together with our Terms and Conditions, Privacy Policy and Responsible Gambling information. By opening an account, accessing our services or placing a bet, you confirm that you understand and accept the rules that apply to your play. If you are unsure about any rule, do not place a bet until you have obtained clarification through the available support channels.
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1. General betting conditions
Silversands Casino provides betting and gaming services subject to applicable Australian laws, our account requirements and the rules displayed on the relevant betting or game page. These rules may differ depending on the product, event, market or game selected. You are responsible for reviewing the information shown before confirming a bet.
In this review
You must be legally permitted to use online gambling services in the place where you are located. You must also meet the minimum age requirement that applies to the service and provide accurate account information. We may request information to verify your identity, age, location, payment method or source of funds. An account must only be used by the person registered to it.
You are responsible for keeping your login details secure and for all activity conducted through your account, unless you notify us promptly that your account may have been accessed without permission. Do not share your password, payment credentials or one-time security codes with another person.
- Check the selected event, game, market, outcome, stake and displayed odds before confirming a bet.
- Only place bets using funds available in your account and a payment method authorised for your use.
- Do not place bets on behalf of another person or allow another person to access your account.
- Do not use the service while affected by alcohol, drugs or any condition that may impair your judgement.
- Keep your account and contact information accurate and update it when circumstances change.
A bet is generally treated as accepted only when it has been successfully submitted and recorded in your account or betting history. A pending selection, an incomplete transaction or an amount that has not been confirmed is not necessarily an accepted bet. If you see an error, duplicate transaction or unexpected account entry, stop betting and report it through the available support channels.
2. Odds, stakes and bet acceptance
The odds, prices, possible returns, minimum stakes, maximum stakes and other details shown on the platform may vary by market, event, account, time and product. The applicable information is the information displayed at the time a bet is accepted. Odds may change before acceptance, and a bet may not be available if a market has closed, been suspended or changed.
Before confirming a bet, review the total stake and the potential return shown on screen. Potential returns are not guaranteed until the bet is settled in accordance with the applicable rules. A displayed return may exclude or reflect amounts that are explained in the relevant market information or account terms.
We may refuse, limit, cancel or void a bet where this is permitted by the applicable rules. This may include circumstances involving a technical error, an obvious pricing error, an incorrectly opened market, a duplicate transaction, suspected misuse, a breach of these rules or a requirement to comply with legal or regulatory obligations. Where a bet is voided, the usual outcome is that the stake is returned, subject to the relevant product rules.
Errors and interrupted transactions
Technical issues can affect the display or processing of bets. If the platform shows an incorrect price, event status, balance or potential return, do not rely on the error when placing or continuing to place bets. We may correct or cancel transactions affected by a clear technical or administrative error. Internet delays, device problems, software faults and interruptions to a payment service may also prevent a bet from being accepted.
Multiple and related bets
Some combinations of selections may not be permitted, particularly where selections are related or where the result of one selection affects another. The platform may identify and reject incompatible combinations. If a combination is accepted in error, the applicable rules may determine whether it is settled, adjusted or voided.
3. Results, settlement and account balances
Bets are settled using the official result or source identified in the rules for the relevant product or market. Settlement may take place after an event has finished or after the information needed to determine the result has been confirmed. If an official result is corrected, a settlement may be reviewed and adjusted in accordance with the applicable rules.
Unless the relevant market rules say otherwise, events that are abandoned, postponed, cancelled or not completed may be treated in a particular way. The outcome can depend on whether a market was already determined, whether a minimum period or number of plays was completed, and whether an official result was issued. Always review the event-specific information before placing a bet.
A bet may be settled as a win, loss, void or another result defined for that product. The result recorded in your betting history is the primary record of the settlement. Your account balance is updated after settlement and may also reflect reversals, corrections, fees or adjustments that are permitted under the applicable terms.
- Review your betting history regularly and report any suspected error as soon as possible.
- Keep records of relevant bet details, including the date, stake, selection and transaction reference where available.
- Do not treat a temporary account credit as final until the transaction has been fully processed.
- Withdrawals may be subject to identity, account and payment checks before being processed.
- A payment or withdrawal may be delayed, declined or returned where required for security, verification or legal reasons.
If you believe a bet has been settled incorrectly, contact support using the available service on the website and provide enough information for the transaction to be identified. We may review the relevant records, market rules, event information and system data before providing an outcome.
4. Prohibited conduct, disputes and responsible play
You must not use the service for unlawful activity, fraud, money laundering, payment abuse, collusion, manipulation, automated exploitation, unauthorised access or any activity that interferes with the fair operation of the platform. You must not attempt to exploit a system weakness, obscure your identity, use another person’s account or provide false information.
Where prohibited conduct or a breach of the rules is suspected, we may investigate and take proportionate action permitted by the applicable terms. This may include restricting access, suspending an account, withholding a transaction while checks are completed, cancelling affected bets or referring matters to an appropriate authority where required. We will handle personal information in accordance with the Privacy Policy.
Complaints and disputes
If you have a concern about a bet, account transaction or settlement, raise it promptly through the available support process. Include your username or another account identifier where appropriate, the relevant date and time, the event or game, the stake, the selection and a clear description of the issue. Do not send passwords or complete payment credentials in a complaint.
We will review complaints using the records reasonably available to us, including account activity, transaction data, market information and relevant system logs. If a matter cannot be resolved through the initial review, any further escalation options will be explained in the applicable Terms and Conditions or support information.
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, decide how long you will play and take regular breaks. Never chase losses, borrow money to gamble or increase your stake because you feel frustrated or under pressure.
- Set personal spending and time limits before beginning a session.
- Keep gambling separate from essential household expenses and financial commitments.
- Stop playing if gambling is affecting your mood, relationships, work or finances.
- Use the responsible gambling tools available through your account, where offered.
- Seek independent help if you are concerned about your gambling or someone else’s gambling.
You can ask for assistance with account restrictions, breaks or self-exclusion through the available support channels. If gambling is causing harm, consider contacting an appropriate Australian gambling support service or a qualified financial or health professional. If you are in immediate danger or experiencing a crisis, contact emergency services.
These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or operational processes. The current version published on this page applies from the date shown with the updated rules. Please review the rules regularly, especially before placing a new bet.
