Silversands Casino Terms & Conditions

2. Accounts and user responsibilities

You may need to create an account to use some or all of the services. Information supplied during registration must be accurate, complete and kept up to date. You must not create an account using another person’s identity, provide misleading information or allow another person to use your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account, subject to rights you may have under applicable law. If you believe your account has been accessed without permission, you should stop using it and notify the operator through the available support channel as soon as possible.

Each player should use only one personal account unless the operator has expressly approved another arrangement. Duplicate, linked or improperly created accounts may be reviewed. Where permitted by law, the operator may close or restrict accounts that breach these terms and may review related transactions or activity.

• You must use the account for your own personal entertainment and not on behalf of another person.
• You must not sell, transfer, assign or otherwise give control of your account to another person.
• You must not use the website for unlawful activity, fraud, money laundering or any activity intended to disguise the source of funds.
• You must not interfere with the website, games, security systems or other users’ access.
• You must not use software, devices, scripts or methods designed to manipulate outcomes or obtain an unfair advantage.
• You must not upload or transmit material that is harmful, unlawful, abusive, misleading or infringes another person’s rights.

Verification and compliance checks

The operator may ask for information or documents to verify your identity, age, location, payment method or source of funds. Such checks may be required before an account can be fully used, before certain transactions are processed or at other times during the relationship. Information must be provided within a reasonable period and must be genuine, current and readable.

An account or transaction may be suspended while checks are completed. Where permitted by law, the operator may take action if information is not supplied, cannot be verified or raises compliance concerns. Personal information collected for these purposes will be handled in accordance with the Privacy Policy and applicable privacy requirements.

4. Responsible gambling, suspension and general legal provisions

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service or health professional.

• Set a budget before you play and do not chase losses.
• Take regular breaks and avoid gambling when distressed, tired or under the influence of alcohol or other substances.
• Use available deposit, spending, time-out or self-exclusion tools where offered.
• Do not ask another person to gamble for you or attempt to bypass a restriction on your account.
• Keep gambling separate from essential household spending and financial commitments.

You may ask for account restrictions, a temporary break or account closure through the support options made available on the website. Requests may take effect according to the relevant process. You must not open a new account or use another person’s account to avoid a restriction or exclusion.

Suspension and closure

The operator may suspend, restrict or close an account where there is a suspected breach of these terms, a legal or regulatory requirement, a security concern, a responsible gambling concern, an unsuccessful verification process or suspected fraud or misuse. Action may also be taken where a service is no longer available or where continued access could create risk for the operator or another person.

If an account is closed, any remaining balance will be dealt with in accordance with applicable law, verification requirements and the circumstances of the closure. Funds connected with unlawful activity, fraud or a material breach may be withheld or handled as legally required. Nothing in these terms removes rights that cannot lawfully be excluded.

Intellectual property and website use

The website, software, branding, text, graphics, games and other content are owned by, or used with permission by, the operator and its relevant partners. You receive a limited, personal and non-transferable right to use the services for their intended purpose. You must not copy, modify, distribute, reverse engineer, frame, scrape or commercially exploit the content or technology without permission.

Liability and contact

To the extent permitted by Australian law, the operator is not responsible for loss caused by events outside reasonable control, interruptions to communications or payment services, device problems, unauthorised access resulting from your failure to protect account details, or your breach of these terms. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot legally be excluded or limited.

Questions, complaints or requests about these terms should be raised through the contact or support options published on the website. We may ask for information needed to identify your account and investigate the matter. These terms are governed by the laws that apply to the relevant service and user, subject to any mandatory rights or protections available under Australian law.