Responsible Gaming

Gamble responsibly

Gambling can be enjoyable when it is kept within reasonable personal and financial boundaries. Before you play, consider how much time and money you can afford to spend without affecting your everyday commitments. Only use money that is available for entertainment after essential expenses have been covered. Never gamble with money needed for rent, bills, food, education, savings or other important obligations.

There is no guaranteed way to win, and every game involves risk. Past results do not determine future outcomes. A losing streak does not mean that a win is due, and increasing your stake will not change the underlying odds of a game. Avoid chasing losses by continuing to gamble in an attempt to recover money that has already been lost.

• Set a spending limit before you start playing and stay within it.
• Set a time limit so gambling does not take priority over work, study, family or other activities.
• Take regular breaks, particularly during longer playing sessions.
• Keep track of your deposits, stakes and losses rather than relying on memory.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not borrow money or sell possessions to fund gambling.
• Treat wins as part of the entertainment experience, not as income.
• Never ask someone else to gamble on your behalf or share your account.

It is also important to protect your account. Keep your login information private, use a secure password and do not allow other people to access your account. If you believe another person has used your account, stop playing and contact the available support team through the website so the matter can be reviewed.

Recognising signs of harm

Gambling may be becoming a problem when it is difficult to stop, causes worry or affects other parts of life. A single sign does not determine whether someone has a gambling problem, but several signs together should be taken seriously. Asking for help early can make it easier to regain control.

• Spending more time or money gambling than you planned.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, losses or account information from family or friends.
• Borrowing money, missing payments or using essential funds to continue gambling.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Losing interest in work, study, family, friends or activities you previously enjoyed.
• Continuing to gamble despite financial, emotional, health or relationship problems.
• Attempting to stop or cut back but finding that you cannot do so.

If any of these signs feel familiar, stop gambling and consider using the account controls available to you. Speak openly with someone you trust and seek independent support from a qualified gambling counsellor or an appropriate Australian support service. You do not need to wait for a crisis before asking for help. Friends and family members can also seek advice if they are concerned about another person’s gambling.

Gambling is not a substitute for professional care. If you are experiencing serious distress or feel that you may harm yourself or someone else, seek urgent assistance through the appropriate emergency or health service in your area.