Privacy Policy

Information we may collect

When you visit the website, create an account or use casino services, Silversands Casino may collect information that identifies you or relates to your activity. The information collected depends on the services you use, the legal and security requirements that apply, and the choices you make.

In this review

Information we may collect How and why information is used Sharing, security and retention Your privacy rights and choices

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and information used to communicate with you. It may also include records of your requests, questions, complaints and other interactions with customer support.

Verification information

To confirm identity, age, eligibility and account ownership, the site may request verification information and documents. These may include identity documents, proof of address or other information needed for customer checks. Verification information is handled for security, fraud prevention and compliance purposes.

Payment and transaction records

The site may record deposits, withdrawals, wagers, winnings, account balances, payment method details, transaction dates and related payment references. Payment providers may process some payment information directly. Where appropriate, the casino may receive confirmation or limited information from those providers rather than complete payment details.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, approximate location, login information, pages viewed, game or service activity and information about how the website is used. This information helps with security, performance, troubleshooting and service improvement.

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember settings, support essential functions, understand website usage and help protect accounts. Some cookies may be provided by service partners that assist with analytics, security or website performance. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.

How and why information is used

Personal information is used only for purposes connected with providing, protecting and improving the casino service, or for other purposes permitted or required by applicable requirements. Depending on the circumstances, information may be used for the following reasons:

To create, administer and maintain your player account.
To process deposits, withdrawals, wagers and other account transactions.
To confirm your identity, age, account ownership and eligibility to use the service.
To carry out security, anti-fraud, anti-money-laundering and responsible gambling checks.
To detect, investigate and prevent suspicious, unauthorised or unlawful activity.
To provide customer support, respond to enquiries and resolve complaints.
To communicate with you about your account, transactions, service notices, security matters and changes to the website or applicable terms.
To personalise or improve website features, games, content and user experience.
To understand website traffic, technical performance and general usage trends.
To meet record-keeping, reporting and other legal or regulatory obligations.
To protect the rights, property, safety and security of players, the website and relevant service providers.

Where marketing communications are sent, they may relate to services, features or promotions that may be relevant to you. You can withdraw consent to marketing at any time using the unsubscribe option in a message or by contacting support@silversandscasino.online. Withdrawing marketing consent does not affect essential account, security or transaction communications.

The website may use automated tools to identify unusual activity, assess security risks or support verification processes. These tools are intended to protect the service and its users. Where appropriate, you may contact support to ask questions about a decision that affects your account.

Sharing, security and retention

Information may be shared where reasonably necessary to provide the service or meet obligations. This can include sharing relevant information with payment processors, identity and verification providers, technology and hosting providers, customer support partners, security and fraud prevention services, professional advisers and other suppliers acting on behalf of the casino.

Information may also be disclosed where required or permitted by applicable requirements, such as in response to a lawful request, court process, fraud investigation, dispute or security concern. Information may be transferred or accessed in countries outside Australia where service providers operate. Appropriate contractual, technical or organisational measures may be used to help protect information when it is handled by service providers.

Reasonable measures are used to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure systems, monitoring, verification procedures and staff or supplier requirements. However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should use a strong password, keep login details private and contact support promptly if you suspect unauthorised access.

Personal information is kept for as long as reasonably needed for the purposes described in this Policy, to maintain accurate records, handle disputes, protect the service and meet legal or compliance obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of, subject to applicable requirements and legitimate business needs.

If a security incident affects personal information, appropriate steps will be taken to assess the incident, contain it and provide any notifications required by applicable requirements.

Your privacy rights and choices

Subject to applicable requirements and reasonable verification, you may have rights concerning personal information held about you. You can ask for access to your information, request correction of information that is inaccurate or incomplete, and ask for deletion of information that is no longer needed or is otherwise eligible for removal. You can also withdraw consent to marketing communications at any time.

How to make a request

To exercise your privacy rights, including access, correction, deletion or withdrawing consent to marketing, contact support@silversandscasino.online. Please describe your request clearly and provide enough information for the relevant account to be identified. For security, you may be asked to verify your identity before information is provided or a request is completed.

A request to delete information may not always be possible. For example, information may need to be retained to complete a transaction, prevent fraud, resolve a dispute, protect the service or meet a legal or compliance obligation. If a request cannot be fully completed, an explanation will be provided where appropriate.

You may choose not to provide certain information, but this could prevent the casino from opening or maintaining an account, processing transactions, completing verification or providing particular services. You can also manage cookies through your browser settings and control marketing preferences by using the unsubscribe instructions in promotional communications.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date or, if no date is stated, when published. You should review this page periodically so you remain informed about how information is handled.

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